D1D5364B-3BDD-4CAA-803A-9167824EA469_edi

Returns & Exchange Policy

At The Vow Sleepwear, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for please don’t hesitate to contact us today!

REFUND

- To be eligible for a return all items must be returned within 14 days of purchase.

 

- Item/s must be unworn, in the original state & packaging, with all tags attached. 

- Customers are in charge of paying for the return postage, which must be tracked to ensure we receive items.

- Once item/s are received please allow 5 business days for your refund to be processed.

EXCHANGE

 

- To be eligible for an exchange all item/s must be returned within 14 days of purchase.

- Item/s must be unworn, in the original state and packaging, with all tags attached. 

- Customers are in charge of paying for the return postage, which must be tracked to ensure we receive items.

- Sale items can only be exchanged, no refunds will be given.

- Your exchange will be processed in a timely manner, once item/s are received please allow 5 business days for your exchange to be processed.

- If for some reason you receive sleepwear that is faulty we will happily offer you a refund or exchange the item/s whilst paying for the postage.

OVERALL

Here at THE VOW we want you to LOVE your sleepwear and to feel happy about your purchase. If you are not happy and do not meet our guidelines above please email us info@thevowsleepwear.com

PACKAGING

 

 

 

 

 

 

 

 

All orders come wrapped in acid free tissue paper & sealed with one of our stickers. Your order comes in one of out compostable bags.

We do offer Luxury Custom GIFT WRAPPING as an add on service for $12.95. Your order will come delicately wrapped in white acid free tissue paper, encased in a white magnetic box sealed with a luxurious material pink ribbon. We also include a hand written write a note on your behalf which is then put  into an envelope and sealed with hand made wax seal. Totally luxury & elegance.

DELIVERY

The Vow Sleepwear ships within Australia/New Zealand & now Worldwide. Orders will be dispatched within 2 business working days unless personalisation/embroidery is required.

If items are to be personalised/embroidered they may take up to 7 working days maximum, however we do usually take 2 business working days. Please let us know if you require urgently.

Worldwide shipping we aim for 7 business working days.

 - Free Australia wide shipping for all orders over $70AUD
- Flat rate shipping within Australia of $10 for all orders under $70AUD
- Free Shipping for orders over $100 to New Zealand

- Flat rate shipping to New Zealand of $25 for all orders under $100AUD

Other destinations your postage is worked out in checkout.

PRIVACY

Here at The Vow Sleepwear we take your privacy very seriosuly. We will not be sharing your details with  

 

PACKA.jpg